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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
591 ratings and 317 comments received in the last 90 days.
18 April 2025
I didn't have any issues when buying my brand new car, so the enture process for me was executed flawlessly.
15 April 2025
Phil was fantastic throughout the process. He kept me informed, answered all my questions, and made the experience smooth and stress-free. His professionalism and knowledge really stood out, making the purchase and delivery seamless.
03 April 2025
Patient and good service.
02 April 2025
Extremely satisfied. Nick and Hayder at the Chigwell branch were brilliant.
02 April 2025
Very happy with the service provided . It was very professional and courteous
01 April 2025
Daisie my salesperson was very helpful, polite, knowledgeable and made everything very simple.
01 April 2025
Everything went according to plan and I was kept updated on progress
01 April 2025
Bilal was so friendly and knowledgeable it made the whole process of buying a new car so much more pleasurable
29 March 2025
clean, fresh centre and helpful, attentive service
28 March 2025
We were made to feel comfortable during the whole experience and the car was ready to pick up on the day and time that suited us.
28 March 2025
As already mentioned there were some minor hiccups in the ordering process but these were all rectified swiftly and efficiently by Daisie and I was happy to receive my new car on time and as ordered. I feel that Daisie will become a real asset .
28 March 2025
Martin understood my requirements and met my needs 100%
27 March 2025
Daisie was who I dealt with at the dealership and she was lovely, very friendly and nothing was too much trouble
27 March 2025
10/10
26 March 2025
Start to finish greta experience
26 March 2025
We are extremely satisfied with Nick Howard's service to us. We just bought our 3rd BMW with the help of Nick. He goes above and beyond to help us to find what we are looking for. The whole team always kids and smiling.
25 March 2025
Excellent communication kept me informed throughout
25 March 2025
Nick helped me to decide what car I needed and was a pleasure to deal with
25 March 2025
Was very easy and was informed of the process throughout from Daisie.
24 March 2025
Haymish and Haider ensured a smooth process and handover
20 March 2025
Very professional handling of the process.
20 March 2025
As above, but they also went through the layout of the car, and helping with the set up. And even though Daisie the young lady dealing with my purchase, I was very impressed with her knowledge about the car.
20 March 2025
Very helpful and professional staff
19 March 2025
Excellent serviceZ
17 March 2025
is what i asked for
14 March 2025
we were very satisfied with our purchase, Haymish helped us with start to end and he was very knowledgeable and just amazing! He provided us all the information and was very helpful and patient with us even after the sale of the car.
13 March 2025
Really quick and easy. Phil was great and gave a brilliant tour of the car and explained all the docs/agreements v well. Also the drive away insurance was very much appreciated.
12 March 2025
Always put the customer first
08 March 2025
Sales person Bilal was amazing
08 March 2025
Highly satisfied and fully comfortable with the experience, all the paperwork, the car demonstration and general information.
08 March 2025
Faultless
08 March 2025
Bilal and others were so helpful and friendly.
07 March 2025
Perfect experience with my new car purchase, got a great deal and can't fault the experience
05 March 2025
Always attentitive and flexible to my needs
05 March 2025
I was happy, it was only having collected a Mercedes later in the day I noticed a difference in the service received,
04 March 2025
The staff were very helpful and polite. They shared their knowledge and helped with informing my decision making when purchasing my new car.
28 February 2025
Was kept up to date with calls and emails until car arrived
28 February 2025
Delivered everything which was promised with no issues
26 February 2025
It's always a pleasure dealing with Hayder when purchasing a new car. He has a very professional and friendly manner and knows exactly what I'm looking for in a new car
26 February 2025
Supported me with an issue and found a positive solution
24 February 2025
Friendly, knowledgeable staff who were patient when explaining all aspects of the vehicle
20 February 2025
Excellent and a very smooth process
13 February 2025
Not happy with the end car. I wanted leather seats and apparently we didn't order. Also didn't want the model shown and it is shown. Remember clearly requesting that. Also not happy with the limitations of the panoramic roof. Wish I didn't accept.
12 February 2025
Although there were a few hiccup's these were satisfactorily resolved and I am very happy with the deal I was given.
10 February 2025
Very good service - everything was ready and sorted
09 February 2025
I was treated with respect and not harassed the sales business manager and sales executive were really helpful made me feel appreciated. Hopefully my aftercare, I will be treated the same
04 February 2025
The whole team at Sytner Chigwell worked really hard to ensure I was happy. Daisie Harris was brilliant. Daisie made sure that I understood everything with my purchase and kept me updated throughout the process.
02 February 2025
Still awaiting my £1000 deposit back even though I was told it would be done there and then. The car had a replacement battery light on on collection so it was not checked over had to go into the workshop for a new battery on a new car. No Handover
24 April 2025
Very professional in service and report on inspection /diagnostic report. Just one problem red light and stop immediately on M11 .5 of a mile bonnet not closed properly , but on ringing service dept. Advised possibility one side not closing on catch.
23 April 2025
It was good but as was a recall it seemed like I have had better experiences with BMW when I have had to pay when my car was taken in. I'm sure it wasn't a conscious decision as the representative was really nice. It just felt different.
22 April 2025
Mia talked me through the servicing needs of my car and was very helpful with my requests, her knowledge and patience made it a very easy experience.
22 April 2025
Reggie made up for the slip up Great guy, pleasant experience
22 April 2025
It's hassle free and the 90 mins slot was good
21 April 2025
Everything was completed as expected
21 April 2025
Would commend Ricki Henry in particular for his amazing customer service. Booked me an urgent appointment and kept me updated on repairs.
21 April 2025
Very very helpful staff. Kept me well informed of the service and were very understanding and courteous which i really appreciate!
17 April 2025
Always great service as Sytner Chigwell.
17 April 2025
Everything explained clearly.
17 April 2025
Service at chigwell was amazing and helpful especially name easier ahmed from repair team made difference.
17 April 2025
The service advisor was polite.
17 April 2025
Some confusion around whether I had a service plan. Onus on me to clarify not the service provider. Was sat in the showroom for over 3 hours. Not once did anyone come and say hello or ask if I was ok or needed anything.
16 April 2025
I received a text for my recent visit when I actually haven't been
16 April 2025
The long-standing service & after-sales service team are thorough and efficient. Thank you
16 April 2025
Perfect service centre
15 April 2025
Good
14 April 2025
Great service and staff.
14 April 2025
The video Graham was very explanatory. Did not need to call to ask any more questions. It was all answered.
14 April 2025
Very happy with service given by engineer(Kevin) at BMW Chigwell .
14 April 2025
On collection: car not washed properly, interior not hoovered, drivers mat very dirty, two oil black marks on my ivory colour seats, steering wheel greasy and dirty, smell of petrol inside car. Insincere apology given.
13 April 2025
.
13 April 2025
Very good
13 April 2025
Kept informed
12 April 2025
Didnwjat I asked in the time quoted
12 April 2025
I have been using your services since 2018 and I am sorry to say this will be the last time. The last two times I have used your services It has been a farce and I am no longer willing to pay good money for the terrible customer service you provide.
12 April 2025
Excellent communication with my service and a quick turnaround.
12 April 2025
The best
10 April 2025
Friendly team good service
09 April 2025
It was an easy efficient experience, I checked it on my phone before I arrived and was able to add anything else I wanted add while I was there eg car vac n wash. Was greeted by a lovely lady at reception who took car registration n keys
08 April 2025
The service team were great and Dylan from the Bodyshop has also been a great help with me
07 April 2025
Extremely satisfied and dealing with Jodie was an absolute pleasure . She was pleasant knowledgable and extremely professional.
07 April 2025
Oil level had to be rechecked
06 April 2025
Excellent diagnosis and swift action
06 April 2025
I cannot begin to thank Jackie and her team enough from start to finish she has been totally there communication effectively quickly and always ready to help
05 April 2025
Could not fault the service at all.
04 April 2025
As mentioned above
03 April 2025
loved the video, really helps to understand what you check and why, builds great confidence. Craig McDonald goes above and beyond to make sure everything was on point and if I had concerns that needed addressing.
03 April 2025
I was given the option to have a estimate for a dent and scratch on the car during my booking but nobody actually gave me a quote.
03 April 2025
Expected arrival resulted in quick service. Repairs and service parts anticipated. Noted that I am around the area for a quick turnaround. Mechanic Craig has explained each part that I have queried.
03 April 2025
Friendly and Approachable
03 April 2025
Same excellent service
03 April 2025
It was busy and it did not feel like you are giving the attention that you deserve
03 April 2025
The brakes are now squeaking
02 April 2025
Couldn't fault the service Fantastic communication
02 April 2025
Professional
02 April 2025
Reggie was very helpful
02 April 2025
Car returned for replacement items , some carried out , some not , awaiting confirmation when parts are to be available and fitted. No communication other than chasing calls without response.
01 April 2025
As above
01 April 2025
My repair was completed very efficiently.
31 March 2025
Always polite, friendly and informative
31 March 2025
Friendly and efficient
30 March 2025
Abbie Cross and service from the wider BMW team
30 March 2025
Technicians are not thorough with the work carried out
30 March 2025
Car needed a fair amount done. It failed its MOT but all was rectified by the next day.
30 March 2025
Not up to the usual standard.
29 March 2025
Amazing customer service from the team and especially from Kevin.
29 March 2025
Very unpleasant experience from service to customer care
29 March 2025
Good service many years
28 March 2025
My service was booked for 2 hours slot and it was completed in time
27 March 2025
Mainly due to Reggie's assistance.
27 March 2025
Excellent service and staff, I recommend Sytner Chigwell to anyone I know that drives a BMW.
27 March 2025
Amazing staff
27 March 2025
Amy was very professional helpful and solved all the issues with my car
27 March 2025
Very good service. ????
26 March 2025
Servicing was carried out on time and to my complete satisfaction. BMW's can be expensive cars to own but on this occasion I found the charges to be reasonable.
26 March 2025
amazing team - perfect.
26 March 2025
The BMW official Kevin was extremely good with his work. He kept giving all the relevant information as in when required although the cost of the repair in my opinion was extremely high. I would recommend this BMW service.
26 March 2025
My opinion
26 March 2025
Excellent customer service and quick and efficient
25 March 2025
Expectations met
25 March 2025
Quick and easy and friendly
25 March 2025
1st time I have used Chigwell BMW for any services, I always go to Harold Wood. Chigwell has a small amount of parking when bringing in your car for service compared to Harold W. Also i purchased car vent air freshener which was not installed for me
25 March 2025
Great job and customer service
25 March 2025
I am satisfied with the service. I was kept updated at different stages of the service.
25 March 2025
Super efficient no problems
25 March 2025
Na
25 March 2025
Ease of service and fast work carried out
24 March 2025
Work was completed ahead of expected time.
24 March 2025
Always very helpful and accommodate me when I need to book appointments at short notice.
24 March 2025
Very good reception and good service management
24 March 2025
Always professional and supportive. Kevin is always going out of his way to support and explain everything through.
24 March 2025
Polite and efficient staff
24 March 2025
Sorry to nit pick. Was expecting a vacuum/ wash based on the check in process which said there was a complimentary car wash and vacuum which I ticked but car looked exactly the same as when i first bought it in for the software update.
23 March 2025
The mechanic and the service manager (Craig) did an excellent job
23 March 2025
A very good experience.
22 March 2025
My car is always looked after and I drive away with peace of mind.
22 March 2025
Poor overcrowded waiting area. Grubby seating that is in need of modernisation.
22 March 2025
10/10 service from Reggie
22 March 2025
The customer service is excellent and why I continue to use Sytner.
21 March 2025
Good service
21 March 2025
My experience was very positive from start to finish. Amy was very helpful and kept me informed throughout my brake fluid service. Everyone was warm and welcoming throughout
21 March 2025
Great communication and information
21 March 2025
Wasim is efficient prompt courteous and just very very helpful.
21 March 2025
They embody BMW standards but in an informal, pragmatic and friendly way. I feel "safe" and confident with them managing the servicing.
20 March 2025
Great service from Kevin and the team
20 March 2025
Effecient as always
20 March 2025
The staff are very professional and courteous.
20 March 2025
I left happy.
20 March 2025
They are so quick so good service and brilliant with customer service
20 March 2025
100%
20 March 2025
All round totally pleased with the function of the car, and installed break light.
19 March 2025
When I brought the car in I was told I didn't have a service plan which I did have then he tried to charge me even though I had already paid in full. I was also left waiting for almost 15 minutes.
19 March 2025
Great
19 March 2025
A job very well done
18 March 2025
All went well and the car was handed back within 3 hours of booking it in.
18 March 2025
Completed within the 2 hours and availability to sit and wait always provided for ease and convenience, consistently friendly agents at the reception desk and services.
18 March 2025
Went above and beyond
18 March 2025
Reservation easy and efficient handling 'on the day'.
18 March 2025
Happy!
18 March 2025
Done good job
18 March 2025
Went ok
17 March 2025
Very helpful staff.
17 March 2025
work was carried out fully to my satisfaction
17 March 2025
Great service car drove like a treat
17 March 2025
Mark Peel was great. Called to update me on my car but I couldn't answer so he left a voicemail explaining everything. Gave great advice and all the information I needed. Was prompt when I came to collect too.
17 March 2025
Cleared the problem
16 March 2025
Good
16 March 2025
Great customer service team, especially Kevin and Craig.
16 March 2025
Great service as ever
16 March 2025
Awful. No one ever answers the phone, no clear communication and smoked in my car.
16 March 2025
Good service
16 March 2025
Cannot comment on the service because there was nothing wrong with the service
15 March 2025
As above
15 March 2025
People friendly and helpful
15 March 2025
Abigail Cross made the whole process smooth from start to finish, we always come back to chigwell BMW even though I live in Cambridge due to her excellent customer service.
14 March 2025
Seamless process, staff are excellent I am however still waiting for a resolution to the problem with the Velcro pads gotten to the front Matt's I reported at the inspection prior to the end of warranty inspection
14 March 2025
All staff both over the phone and on the day were thoroughly professional. There is someone to answer the phones unlike other OEM dealers. Work undertaken is to a high standard, Ive never had any issues with my vehicle post work.
14 March 2025
I have been using the Loughton service centre for MOT and service for the last 5 years.I'm extremely happy with the service provided so far.
14 March 2025
They managed to get all the extra works done on the same day even though I only booked the car in for MOT
13 March 2025
Great customer service very helpful and great communication
13 March 2025
Vehicle is very smooth to drive after the service.
13 March 2025
For the same reason I have above.
13 March 2025
Booking the car in to explore concern was easy, I was told that £150 was needed to identify any fault which was stood down due to warranty but this would put me off using BMW once out of warranty, this is a high cost to have a concern validated.
12 March 2025
Very friendly and helpful staff!
12 March 2025
Would have been a 5 but I didn't get the promised call from the previous service where the shock absorbers were identified as leaking. The car then failed the MOT and fortunately you had a courtesy car available
12 March 2025
The staff were great including Wasim and the facilities were good allowing me to work whilst waiting for my service.
12 March 2025
Very friendly
12 March 2025
Was given a courtesy car which was appreciated but it had a range of 19 miles which just about got me home and back to the service centre. Seemed unnecessarily mean. Didn't make a difference to me but if it could have.
12 March 2025
Good service
11 March 2025
I have a wonderful all rounder BMW that fortunately gets best service from a respected service manager called Ricki. He has looked after the service requirements of my car for almost 3 years and I wouldn't want to go elsewhere due to his commitment!
10 March 2025
Work completed on yime
10 March 2025
Helpful and efficient
10 March 2025
Efficient service and great customer care
09 March 2025
Team was very efficient with getting the work done as quickly as possible
09 March 2025
efficient and easy !
09 March 2025
I had a very poor experience at Sytner Chigwell. My car was booked to have 4 new tyres fitted and this work took over 3 hours to be done. At no point did anyone at Sutner speak to me about the delay or apologise for keeping me waiting.
09 March 2025
Efficient , effective , easy to book on line , car was cleaned and available for collection earlier than anticipated
09 March 2025
They handled my situation very well
09 March 2025
Fast service, no waiting around
08 March 2025
As above
08 March 2025
Was not given any assurances that replaced part (3rd time) would be good this time.
08 March 2025
I am happy with the results and service
08 March 2025
My mechanic and person who took care of my car servicing was great.
07 March 2025
Work done as booked and went to trouble to have car ready earlier than expected
07 March 2025
Always been happy with the service
06 March 2025
Second to none customer care ! Wow ??????????
05 March 2025
All staff including Reception staff were very polite & helpful.
05 March 2025
As above
05 March 2025
Very attentive and the service was quick
05 March 2025
Tyre pressures was not checked and adjusted
05 March 2025
Very smooth no issues and kept me informed.
05 March 2025
Great service and communication throughout
04 March 2025
MOST OF my concerns about issues with my car was addresses
04 March 2025
I am quite happy with all the services
04 March 2025
A like for like vehicle should be offered
04 March 2025
Kevin Lewis was great, updated me when car was complete and on issues. Arranged payments through bumped that worked towards my financial needs.
04 March 2025
The best
04 March 2025
Everything explained clearly and all issues dealt with promptly
04 March 2025
They service my car good
04 March 2025
Excellent
03 March 2025
Up to date information
03 March 2025
Very good customer service
03 March 2025
It was smooth and all went well
02 March 2025
Regular contact with Kevin who kept me updated with my requirements and process
01 March 2025
As above
01 March 2025
Requested a diagnosis of a recently developed issue. Cause found and a price provided for rectification and a realistic completion time.
28 February 2025
As above
28 February 2025
As above.
27 February 2025
Process was swift and staff was accommodating
27 February 2025
Very helpful service representative, Amy, who was also very knowledgable and gave good advice about future service requirements.
27 February 2025
I've been going there for years and always great service
27 February 2025
Good service
27 February 2025
Happy with the servicw
27 February 2025
although there was a propblem with projecter light, which i took from BMW sytner chigwell, now its not working with in a year. i am happy with service.
25 February 2025
Good service
25 February 2025
I would not go to any other dealership simply because of the amazing level of customer service I have received from a particular advisor - Wasim Ahmed. He always helps me out with all my car issues.
25 February 2025
I have been a customer there for over 10 years, the treatment always gets better & better.
25 February 2025
My car was on a recall and from the moment I called and booked it in with Abbie Cross she was in contact with me regularly updating the progress on the job and liasing with the technician Tural Mutafa who did a great job, totally professional service
24 February 2025
The waiting time was not too long, felt a warm Welcoming
24 February 2025
Not satisfied. Sporadic service. Car always comes back with new damage after it has been in for work.
23 February 2025
Always get great service here, I come every year for my MOT and any service my car requires.
23 February 2025
Good part i had free car wash but sadly only outside and wasn't clean properly.Yeah so wasn't happy with the car wash.
23 February 2025
Welcoming and pleasant venue and staff
23 February 2025
Once I was given the quotation it was booked in promptly and I was cared for very professionally by Kevin until I got my vehicle back
22 February 2025
They kept me informed and the car was returned cleaned inside and outside.
22 February 2025
Excellent service
22 February 2025
As above, not really sure in terms of value for money
22 February 2025
Excellent service from chigwell From start to finish
22 February 2025
Polite and efficient
22 February 2025
The problem was dealt with easily, with great Communication throughout
19 February 2025
Very satisfied with the whole experience. From booking the car in, to being greeted at reception, to picking the car up. I received regular communication on the status of my car from the engineer (Kevin), who was both professional and friendly.
18 February 2025
very good
18 February 2025
Overall positive, just a bit too long when you booking service with waiting time
18 February 2025
Good customer service
18 February 2025
Excellent service. Friendly staff.
17 February 2025
I had poor service experience being given both wrong information and passed from one person to the next without getting answers. I have since found out that my car had a recall that wasn't acted upon, despite the car being with you forover 48 hours
17 February 2025
Car went in for an MOT and it also had a product recall on for the airbag which I had requested to be taken a look at time of booking plus when I arrived in the morning. By the looks of it wasn't done as still on the MOT as a recall?
17 February 2025
Quick and easy
17 February 2025
More then a months ago i had steering wheel sensor problems, once when i got it repaired, i started getting headlight senor problem right after the job less then a month ago, I got my parking sensors fixed, right after that i started getting drive tr
17 February 2025
Very satisfied
17 February 2025
It wasn't a service just a recall for air bag
14 February 2025
Fast reliable professionals very good customer service
13 February 2025
Not great. A differential leak was explained as both 'critical' and 'not critical'. Which is it? I will need to get a second opinion on it now
13 February 2025
Staff are polite and friendly
13 February 2025
Sytner Chigwell is well-organised and very easy to work with, always happy to help.
13 February 2025
I am very happy and you are professional thank you
13 February 2025
Great. God customer service and always kept updated
13 February 2025
very good service from Reggie
12 February 2025
I have used several dealerships over the past 15 years, and Sytner Chigwell is by far the best, in my opinion.
12 February 2025
very good
12 February 2025
Customer focused and providing good service.
12 February 2025
Kept well informed. pleasant staff
12 February 2025
Same reasons as the above.
11 February 2025
Efficient hassle free
11 February 2025
To expensive,you think if I own a BMW car I have plenty money in my bank account,answer is NO.
10 February 2025
Very polite with giving advice and recommendations
10 February 2025
I asked for the oil service to be carried out and it was added at short notice by me and completed in the stated time I had to wait.
10 February 2025
Good customer service
10 February 2025
Been going there more than 10 years now. Never left dissatisfied
10 February 2025
Customer care was good and the work was done on time. The service adviser came out after the service to re-set my car smart phone link.
10 February 2025
It is always a pleasure coming back to Sytner Chigwell. Reggie is thorough and very helpful. I have always received excellent customer service here.
09 February 2025
Not satisfied
09 February 2025
First time but good experience
09 February 2025
Reggie is very knowledgeable, helpful and efficient. Is a credit to the business
09 February 2025
Very friendly time. Work done on time
08 February 2025
Good service
08 February 2025
as above
08 February 2025
Excelant.
08 February 2025
Very happy with communication and service
07 February 2025
Helpful and knowledgeable staff. Kevin was great and kept me in the loop. 10/10 service for getting the issue resolved efficiently
07 February 2025
Great service
07 February 2025
All work completed in a timely manner and even though my car is approaching 15 years old, it's looked after exactly the same as a newer car.
06 February 2025
I had a fantastic experience with Reggie and the team at Sytner Chigwell. From start to finish, Reggie was professional, knowledgeable, and genuinely helpful, making the entire process seamless and stress-free.
06 February 2025
No customer service at all after selling the vehicle. No value towards the customer
06 February 2025
Great technicians
06 February 2025
Spoke to the salesman (josh) via phone on the Wednesday, car was ready for collection on the Saturday. Nothing seemed to be too much trouble.
06 February 2025
Excellent service, polite and efficient.
05 February 2025
For the part and fitted it quickly.
05 February 2025
Fully satisfied. Felt really valued and Reggie put my mind at ease as soon I saw him. I had a previous excellent experience when Reggie was looking after me plus my replacement car was ready instantly and great updates on text and video of the car.
05 February 2025
Very satisfied
05 February 2025
Very friendly approach
04 February 2025
Fast service, good work, good explanation about what I need to looking on my car
04 February 2025
Happy with service but mistake in the booking process
04 February 2025
The team was very professional and the facilities were excellent
03 February 2025
Abbie Cross has been excellent. Very proactive, knowledgeable and understands customer's requirements. Excactly how a customer manager should be. Thank you for all your help
03 February 2025
Good but my car wasn't wash properly, if you say complimentary car wash BMW must provide good service.
03 February 2025
The staff were kind and courteous. I was kept regularly updated.
03 February 2025
A sensible suggestion was made about an engine decontamination flush, which I took because my car is an older BMW which I still love. Everything else was straightforward.
03 February 2025
The timeline was perfect. Not pushed to get anything extra done.
03 February 2025
Reggie Witham handled my booking in and servcie. He made it a great experience. Very polite and professional and handled everything that needed to be done in one visit.
03 February 2025
Helpful service advisor
02 February 2025
Fantastic through out
02 February 2025
Professional and customer focus service for a front line worker driving a fleet car I was taken hood care off Thanks Reggie
02 February 2025
I was very satisfied with the service . I was sent written and verbal report of the he car
02 February 2025
Never fail to let me down
02 February 2025
Prompt response.
02 February 2025
Treated well by friendly staff - Kevin was really helpful & kept me informed
18 April 2025
Easiest purchase